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Common Questions and Answers

Where should I get access to the water taxi?

Our water taxi sets out from Tairua Marina. Our skippers will guide you from there. 

Do you have a schedule for water taxi transfers?

Yes, normally we transfer people to and from the island from 8:00 AM-12:00 PM. Please note since boating is very dependent on sea and tide conditions, you may need to wait a little bit.

What time are check-in and check-out?

Check-in is 12:00 PM, check-out is 10:00 AM. For check-out, you need to pack up before 10:00 AM. If the water taxi is not here, we can help you store your luggage in the lodge or on the wharf and you can hang out on our beautiful island a little bit more. When the water taxi arrives, you can get on the boat and finish your beautiful stay at Slipper.

How long is the boat trip?

It takes 15-30 minutes to get to our island. When the sea is calm, the duration of the trip each way will be 15-20 minutes. When the sea is rough, the trip will be slower to make it more comfortable. Taking into consideration the time to load and unload luggage, one return boat trip usually takes an hour.

Do the Chalets have a kitchen and fridge?

Our Chalets have kitchens and fridges with a BBQ outside on the deck.

Is there a restaurant or bar on the island? Do I need to cook myself?

All our accommodation is self catering - there are no restaurants or shops on the island, so you will need to bring all your food and drinks with you.

What facilities do the Glamping and Safari tents have?

Safari and Glamping tents have covered kitchenettes that are self-contained. They are built onto the front deck of each tent . They contain a microwave, a 1-meter-high fridge with a freezer compartment. Kitchen cupboards and sink. Hot and cold water. 

Dishwashing liquid, tea towels and dishcloth. Kettle and toaster. Tea, coffee, uht milk, sugar sachets, salt and pepper sachets, cups, glasses, plates, cutlery, pots, bowls. The kitchenettes have doors enclosing the kitchen. The lidded BBQ is on the deck of each tent.

The bathroom situated within the tent contains a Flush toilet, hand basin and shower. Hot and cold water.

Each tent has electric power and lighting.

Where is the best/safest place to swim?

Just outside your doorstep, Home Bay is the perfect place to swim, kayak or snorkel.

Do I need to bring my snorkeling gear?

Yes, we supply kayaks but we don’t have snorkeling gear on the island.

Are there security cameras at the resort?

We have a number of security cameras at the resort, these are all on the lodge and there is one at the wharf in Home Bay.

Do you have a Covid 19 Policy?

All guests are advised to follow the recommendations of the Ministry of Health in relation to COVID, which is to stay at home if they are feeling unwell or displaying the symptoms of the virus.
To all our customers, we kindly remind you to please pay your part and wear a facemask while onboard our service.
Maintain physical distancing.
Wash or sanitize your hands regularly.
Our dedicated team is aware and fully supportive of the need to take extra care precautions while interacting with guests and handling guests’ items.
Our housekeeping team uses industrial disinfectant sprays, sanitisers.

For reservations that cannot proceed due to NZ Government Protection Framework:

If there is a government mandate (lockdown) preventing, you from travelling to or from your local area / region.
We will hold the monies paid towards your affected reservation in our guest account for 12 months from the date of cancellation.
Your new reservation dates will need to be within the 12 months of the date of cancellation.
Refunds for COVID-19 pandemic are no longer covered.

If you are confirmed positive with Covid-19 or someone immediately connected to you is confirmed positive, as a MoH determined close contact and you are directed into self-isolation:

All remaining monies paid towards your affected reservation are held in our guest account for 6 months from the date of cancellation.
Your new reservation dates will need to be within 6 months of the date of cancellation.
In the case of a cancellation request for Covid-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.
Rebooked dates are subject to availability, tariff changes and minimum stays. If you are not able to advise your new dates within the time allocated for your cancellation, as outlined above, then your credit will be lost.
All rebooked reservations under this policy are non-refundable if cancelled again (subject to management discretion on a case-by-case basis).
Please note this policy does not cover cancelled events or any other parties in your group wanting to cancel.
Refunds for COVID-19 pandemic are no longer covered.

In the event Slipper Island Resort Host/s are confirmed positive with Covid-19 or a person immediately connected to Slipper Island Resort Host/s is confirmed positive, as a MoH determines close contact and are directed into self-isolation.

If this happens then you will get a refund for the monetary amount you have paid to Slipper Island Resort, and you can rebook the experience if you want. (Refunds can take up to 14 business days to process).

  • Personal expenses incurred- house sitting, vehicle rental ,vehicle expenses, boarding kennels, cattery, all flights, alternative accommodation, and loss of income will not be financially reimbursed by Slipper Island Resort in the event of cancellation or postponement.
  • Any other costs incurred (e.g., missed flights, additional flights ) will not be covered and we recommend you have comprehensive travel insurance .