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Q&A

Common Questions and Answers

What is the Water Taxi?

Water Taxi means any ship which is available for hire to carry passengers to any intended destination.
Slipper Island Resort Commercial Vessels are surveyed and are licenced Vessels under Maritime New Zealand.
Slipper Island Resort Commercial Vessels are operated by licenced Skippers with the correct certification required to under Maritime New Zealand.
Slipper Island Resort water taxi crosses the entrance of a river into the ocean—a highly unstable environment.
Slipper Island Water taxi is chartered for guests who have booked and paid for the Water taxi with their accommodation reservation .
The Water Taxi is not a continuous ferry / water taxi service for unscheduled transfers.
Slipper Island Resort Commercial Skippers’ decision on any water taxi transfers is final.

Water Taxi Location and service.

The location is Tairua Marina.

The Water Taxi service is a passenger transfer service from the Mainland to Slipper Island Resort.

Tairua Marina to Slipper Island Resort on your scheduled arrival date and returning from Slipper Island Resort to Tairua Marina on your departure date. The water taxi fee is for one return trip per person . Minimum 2-person charge applies. Sea conditions apply.

Where should I get access to the water taxi?

Our water taxi sets out from Tairua Marina. Our skippers will guide you from there.

Our skipper will meet you at the Tairua Marina (the fuel dock) - our water taxi (Slipper Express) transfers take place in the morning. We will confirm the exact departure time a few days before your booking, as this is based on sea and tide conditions. You must arrive 20 minutes before the departure time - this allows time to load luggage, etc.

Slipper Island Resort water taxi only transfers for guests who have prebooked the water taxi service and they have received and confirmed our Boating Confirmation Notification.

Do you have a schedule for water taxi transfers?

Yes, Slipper Island Resort schedules Commercial Vessel transfers for guests who have prebooked the water taxi service transfers online.
Please book your water taxi when you book your accommodation.

Normally we transfer people to and from the island from 10.00 AM-1:00 PM.
Please note since transfers for boating is very dependent on sea and tide condition the transfer time will be communicated with the reservation holder 48 hours prior to transfers.

Our skipper will meet you at the Tairua Marina (the fuel dock) - our water taxi (Slipper Express) transfers take place in the morning. We will confirm the exact departure time a few days before your booking, as this is based on sea and tide conditions. You must arrive 20 minutes before the departure time - this allows time to load luggage, etc.

Communication for water taxi transfers information is not communicated for reservations unless the guest has booked the Water Taxi.

How long is the boat trip?

It takes 15-30 minutes to get to our island. When the sea is calm, the duration of the trip each way will be 15-20 minutes. When the sea is rough, the trip will be slower to make it more comfortable. Taking into consideration the time to load and unload luggage, one return boat trip usually takes an hour.

Can I Charter the Water Taxi for returning back to the Mainland during my stay at Slipper Island?

Guests wanting to return back to the Mainland must arrange their own charter and cover all costs for a boat not associated with Slipper Island Resort. Slipper Island does not provide this option.

Slipper Island Resort Commercial Vessel Service is to safely transfers guests for their reserved arrival date, and reserved departure date. The transfers are calculated on the sea conditions for the arrival and departure dates ONLY and NOT the days in between.

If guests chose to leave the Island for any reason on any day which is not your arrival and departure date, there may be a risk that you will not be able to be transferred back to the Island if the sea becomes rough and unpassable. If your accommodation is affected by not being able to return due to any other charter operators decision, or if the sea conditions deteriorate while you are away from Slipper Island Resort then this is at your expense and responsibility.

What time is check-in?

Check-in time is 10.30 A.M -1.00 P.M.

What time is check-out?

Check-out time is 10:00 A.M.(STRICT) For check-out, you need to pack up by 9.45 A.M and walk your way to the wharf. Your heavy luggage will be transferred by staff onto the wharf at 9.45 a.m. The Water Taxi will be at the wharf for your departure transfer at 10.00 A.M.

General Cancellation Policy:

  • Bookings cancelled up to 28 days of the day of arrival are not subject to a cancellation fee and receive a full refund.
  • Bookings cancelled up to 14 days of the day of arrival are subject to a cancellation fee of one night’s accommodation.
  • Bookings cancelled within 14 days of the day of arrival will be charged the full amount.
  • Bookings cancelled due to being unable to transport you to the island, due to weather will receive a full refund.
  • Reservation dates can be changed up to 14 days of the day of check in but changing dates are subject to availability and rate change during peak periods.
  • In the case of a no-show, the full amount will be charged for each room booked.

Do the Chalets have a kitchen and fridge?

Our Chalets have kitchens and fridges with a BBQ outside on the deck.

Is there a restaurant or bar on the island? Do I need to cook myself?

All our accommodation is self catering - there are no restaurants or shops on the island, so you will need to bring all your food and drinks with you.

What facilities do the Glamping and Safari tents have?

Safari and Glamping tents have covered kitchenettes that are self-contained. They are built onto the front deck of each tent . They contain a microwave, a 1-meter-high fridge with a freezer compartment. Kitchen cupboards and sink. Hot and cold water. 

Dishwashing liquid, tea towels and dishcloth. Kettle and toaster. Tea, coffee, uht milk, sugar sachets, salt and pepper sachets, cups, glasses, plates, cutlery, pots, bowls. The kitchenettes have doors enclosing the kitchen. The lidded BBQ is on the deck of each tent.

The bathroom situated within the tent contains a Flush toilet, hand basin and shower. Hot and cold water.

Each tent has electric power and lighting.

Where is the best/safest place to swim?

Just outside your doorstep, Home Bay is the perfect place to swim, kayak or snorkel.

Do I need to bring my snorkeling gear?

Yes, we supply kayaks but we don’t have snorkeling gear on the island.

Are there security cameras at the resort?

We have a number of security cameras at the resort, these are all on the lodge and there is one at the wharf in Home Bay.

Group bookings - Water Taxi - Schedules - Check in - Check out.

Group transfers are directed by the commercial Skipper. He normally requests continuous transfers from the Mainland to Slipper Island and then returning to the Mainland for the next group until your group is completed. Passenger transfer numbers may vary depending on passenger/ luggage and sea conditions ,but the vessel can transfers 8 passengers per trip-conditions apply.

This number of passengers on the vessel for each transfer remains the decision of the Skipper . We do not do single guests transfers or small passenger amounts if you have a large group associated with your reservation. Please be prepared for back to back transfers if this has been directed by the Skipper. Failure to be on time to board the vessel may result on a trip, or trips being cancelled or deferred. For example: First trip departs 10.00 a.m. Second trip departs at 11.00.a.m.

Do you have a Covid 19 Policy?

All guests are advised to follow the recommendations of the Ministry of Health in relation to COVID, which is to stay at home if they are feeling unwell or displaying the symptoms of the virus.
Maintain physical distancing.
Wash or sanitize your hands regularly.
Our housekeeping team uses industrial disinfectant sprays, sanitisers.

COVID-19 CANCELLATION FOR RESERVATION PROCESSED EFFECTIVE FROM 13/07 2022
For reservations that cannot proceed due to NZ Government Protection Framework:

If there is a government mandate (lockdown) preventing, you from travelling to or from your local area / region.
We will hold the monies paid towards your affected reservation in our guest account for 12 months from the date of cancellation.
Your new reservation dates will need to be within the 12 months of the date of cancellation.
Refunds for COVID-19 pandemic are no longer covered.

COVID-19 CANCELLATION FOR RESERVATION PROCESSED EFFECTIVE FROM 13/07 2022
If you are confirmed positive with Covid-19:

All remaining monies paid towards your affected reservation are held in our guest account for 6 months from the date of cancellation.
Your new reservation dates will need to be within 6 months of the date of cancellation.
In the case of a cancellation request for Covid-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.
Rebooked dates are subject to availability, tariff changes and minimum stays. If you are not able to advise your new dates within the time allocated for your cancellation, as outlined above, then your credit will be lost.
All rebooked reservations under this policy are non-refundable if cancelled again (subject to management discretion on a case-by-case basis).
Please note this policy does not cover cancelled events or any other parties in your group wanting to cancel.
Refunds for COVID-19 pandemic are no longer covered.

COVID-19 HOSTS CANCELLATION - APPLIES TO ALL RESERVATIONS:
In the event Slipper Island Resort Host/s are confirmed positive with Covid-19 then you will get a refund for the monetary amount you have paid to Slipper Island Resort, and you can rebook the experience if you want. (Refunds can take up to 14 business days to process).

  • Personal expenses incurred- house sitting, vehicle rental ,vehicle expenses, boarding kennels, cattery, all flights, alternative accommodation, and loss of income will not be financially reimbursed by Slipper Island Resort in the event of cancellation or postponement.
  • Any other costs incurred (e.g., missed flights, additional flights ) will not be covered and we recommend you have comprehensive travel insurance .